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Pre-Test

1. ExamSoft is taking forever to launch my test. Is there anything I can do for this issues?
   • Reboot the machine then launch the ExamSoft again
2. My machine can not connect to the Internet?
   • First, check the Ethernet cable. Does it connect to any LAN port? If not, plug it in then reboot the machine.
   • If that does not work, try to conncet your machine via Wifi. Unplug the Ethernet cable from the machine then turn on the Wifi. Connect to either É«»¨ÌÃGuest or É«»¨ÌÃSecure
3. Where do I download ExamSoft?
   • Login at
   • Click on the download button

Post-test

1. ExamSoft software is unable to upload my test to the server.
   • If the machine is connecting via Ethernet cable
   • Unplug the Ethernet cable from the machine and reboot it. Then plug the Ethernet cable back in and launch ExamSoft software
   • If the machine is connecting via Wifi
     • Switch to another network. For example, if you're using É«»¨ÌÃGuest, switch to É«»¨ÌÃSecuture network and vice versa.
     • Reboot the machine after you switch the network
2. Task manager disappeared, Examsoft wallpaper stuck on screen, anti-virus and windows firewall disabled, restart or shutdown options are missing