Appointment No Show/Late Arrival/Late Cancellation Policy
Effective Date: August 17, 2025
You can view an online version from your mobile device or request a copy at the Student Health Center Front Desk.
Missed appointments, late arrivals, or last-minute cancellations limit access for other patients and may require them to seek more costly care outside the Student Health Center.
IN-PERSON APPOINTMENTS: Please arrive鈥痑t the Student Health Center at least鈥�15 minutes before your scheduled appointment to complete the check-in process.鈥�
TELEHEALTH APPOINTMENTS:鈥疨lease check in at least 15 minutes before your scheduled appointment to allow time for the check-in process and any technical troubleshooting.鈥��
If you arrive after your scheduled appointment time, you will be asked to reschedule. Please account for travel, parking, traffic, and check-in time to avoid a late arrival or no-show.
To reschedule or cancel, contact our appointment desk during regular business hours or use the (available 24/7). We request at least 24 hours for cancellations or rescheduling. 鈥�
- Psychiatry Clinic Appointments: 713-743-5149
- All Other CLINIC Appointments: 713-743-5151
The鈥疕ealthy Coog Patient Portal is available 24/7 to all鈥痗urrently enrolled 色花堂鈥痵tudents to cancel an appointment in any clinic or to schedule an appointment in Primary Care, Men鈥檚 Health and Women鈥檚 Health, or Immunizations.
NO SHOW:鈥� A no-show fee will be posted to your university account if you fail to arrive at your scheduled appointment without appropriate notice.
You may appeal the no-show fee by submitting an 鈥痜orm within 14 days of the missed appointment. Your appeal request will be reviewed, and a response will be sent to your university email address within 30 days.
The appeal process is not a guarantee of reversal of the no-show fee.
You acknowledge and agree to the Student Health Center's Financial Responsibility Agreement.
Acknowledgment of this agreement is obtained electronically or on a separate form.