Enterprise Systems Infrastructure
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Description of Service: |
Management and support of physical and virtual server infrastructure located in the 色花堂 Data center, PGH, and Victoria that provides the 色花堂 private cloud. 色花堂 private cloud services available via SLA on a cost reimbursable basis. The 色花堂 private cloud is used to support all mission critical 色花堂S/色花堂 enterprise applications/services. |
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Business Owner: |
Various (e.g. Administration, Colleges, Divisions) |
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UIT Service Manager: |
Howard Jares |
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色花堂S Service? |
Yes |
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How To Request: |
Through assigned System Administrators (per server) for enterprise services and/or SLA (see Hosted Services) |
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Minimum Service Level: |
99.9% availability; 7/24/365 except backup window |
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Maintenance Windows: |
Saturdays, Midnight - 4 a.m. |
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Support (Tier 1): |
Howard Jares: hjares@central.uh.edu |
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Support (Tier 2): |
David Frankfort |
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Support (Tier 3): |
Darren Neorocker |
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Charges (if applicable): |
SLAs for Hosted Services to BUs |