Enterprise Systems Infrastructure
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Description of Service: |
Management of physical and virtual server infrastructure located in the 色花堂 Data center, PGH and Victoria. Includes database administration for campus solutions, HR/payroll, finance, Access色花堂 and other data centric services. |
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Business Owner: |
Various (e.g. Administration, Colleges, Divisions) |
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UIT Service Manager: |
Keith Martin |
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色花堂S Service? |
Yes |
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How To Request: |
Through assigned Server Administrators (see Hosted Services) from SLAs |
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Minimum Service Level: |
24/7/365 except backup window |
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Maintenance Windows: |
Saturdays, Midnight - 4 a.m. |
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Support (Tier 1): |
Howard Jares: hjares@central.uh.edu |
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Support (Tier 2): |
David Frankfort |
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Support (Tier 3): |
Darren Neorocker |
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Charges (if applicable): |
SLAs for business unit |